The Nu Grip has several moving components (hinged legs & telescopic tubes). If these components are blocked in some way by debris, do not force the components together or apart as this may damage the product and would not be covered under warranty. If sand or debris hardens or gets stuck on these components, soak your Nu Grip in warm tap water for 15 minutes and then rinse thoroughly to remove the debris before use.
After use in salt water, rinse Nu Grip with fresh water, and dry with a soft cloth.
We have tested as many cameras as we can and have provided a list of cameras that have passed the test; these tests were done in freshwater, salt water provides greater buoyancy than fresh water. We always recommend you test Nu Grip with your camera before use.
Check out our table on our specification page to see if your camera is listed, and to see a list of different weighted cameras that have passed the test.
If your camera is not listed, feel free to email us or compare the weight of your camera to that of the table we have provided to see if similarly weighted cameras have passed our float test. Always make sure to test your camera + Nu Grip setup before each use in the water, and remember to clean your Nu Grip after each adventure.
Each leg has a certain amount of buoyancy, the combined buoyancy of the three legs allows Nu Grip to float with the action camera.
We recommend you test your camera in a controlled environment before each use. Camera manufacturers are bringing out new models all the time and we will try to test as many as we can and display the results. However, we cannot guarantee that Nu Grip will float with a camera that is not on the list or if you're using additional accessories so we advise you always check the buoyancy before each use.
Some cameras are heavier than others but each type of camera will have a different buoyancy with Nu Grip depending on the camera's materials and the volume of air within the camera.
Yes! We offer a 6 Month Limited Manufacturer Warranty with our products. If you have discovered a manufacturer defect on your product, please click on the warranty tab on the bottom of our main page, and fill out the warranty claim form. We recommend always looking over and testing your products as soon as possible, rather than waiting for the first big adventure. This way, if we have missed a manufacturer defect, we are able to get it resolved before it is needed for the first epic adventure you've been waiting on. We do our best to answer all warranty claims within five business days, and greatly appreciate your patience and understanding as we work to answer all emails.