Warranty Policy

Our 6 Month's Limited Manufacturer Warranty covers Nu Bear's products under their intended use from the date of purchase.  This warranty does not cover the negligent use of any product, including; scratches or cracks on products from improper use or storage, improper cleaning, or damage from mishandling, excessive force, or dropping the product. If your product was broken by you on accident, no worries- we still want to have you as a Nu Bear Family member and are happy to offer a discount to repurchase.


This warranty is non-transferable and is applicable to the original purchaser only. It cannot be extended to cover second-hand purchases from unauthorised re-sellers.  All warranty claims should include a dated proof of purchase with a description of the product sold.  Items bought from unauthorised re-sellers will not be covered under warranty.

To file your claim, please fill out the form below, and allow us 3-5 business days to assess your attached photos/video and get back to you.

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